Job Description:

We are seeking an experienced and highly skilled Senior Project Online Analyst to join our team. The ideal candidate will have extensive experience in operational and user support for Microsoft Project Server (MSPS) and/or Microsoft Project Online (MSPO), particularly in large organizations with over 2,500 staff. This role involves providing day-to-day support, troubleshooting, gathering and documenting requirements, leading meetings, and developing training documentation. If you are a professional with a strong background in project management systems and a passion for delivering exceptional support, we encourage you to apply.

Key Responsibilities & Qualifications:

Key Responsibilities:

• Operational and User Support:
  • Provide day-to-day operational and user support for Microsoft Project Server (MSPS) and/or MS Project Online (MSPO) in large organizations.
  • Troubleshoot and resolve customer incidents and requests related to MSPS/MSPO, ensuring timely and effective solutions.
• Requirements Gathering and Documentation:
  • Gather and document requirements for project and portfolio management reporting and data visualization solutions.
  • Develop and maintain detailed documentation for MSPS/MSPO processes and configurations.
• Meeting Coordination and Facilitation:
  • Coordinate and lead weekly quality review and portfolio, sub-portfolio, and/or program review meetings with project managers and stakeholders.
  • Facilitate stakeholder meetings, develop meeting agendas, and capture meeting minutes accurately.
• Process Analysis and Improvement:
  • Define and analyze process adherence and performance for project and portfolio management activities.
  • Provide recommendations for process improvements and implement best practices.
• Training and Knowledge Base Development:
  • Develop user and system-level Knowledge Base Articles (KBAs) for MSPS/MSPO.
  • Create and deliver user and system-level training documentation and training videos for MSPS/MSPO.
• Certifications and Compliance:
  • Maintain relevant certifications, such as Project Management Professional (PMP) or PRINCE2, issued by PMI or equivalent certification bodies.

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Qualifications:

• Minimum of six (6) years of experience in day-to-day operational and user support of MSPS and/or MSPO, preferably in organizations with 2,500 or more staff.
• Project Management Professional (PMP) certification or PRINCE2 certification.
• Proven experience in troubleshooting, onboarding, and supporting customer incidents and requests related to MSPS/MSPO.
• Demonstrated experience in gathering and documenting requirements for project and portfolio management reporting and data visualization solutions.
• Experience coordinating and leading quality review meetings and portfolio/program reviews with project managers and stakeholders.
• Strong skills in defining and analyzing process adherence and performance for project/portfolio management activities.
• Experience in facilitating stakeholder meetings, developing agendas, and capturing meeting minutes.
• Ability to develop user and system-level Knowledge Base Articles (KBAs) and training documentation, including training videos, for MSPS/MSPO.